Refund Policy

Refund and Cancellation Policy for Online Payments

If you make an online payment and require a refund, the following terms and conditions will apply:-

  1. A request for a refund must be made within (5) business days of making your payment.
  2. Request for refunds must be must be in writing addressed to our office or by email to Please include the policy number, name on the policy, and the amount due for refund as well as your contact information.
  3. Refunds will be made within five (5) business days of your request.
  4. Please note that some refunds may be subject to the terms and conditions of your policy e.g a claim or requested policy change.
  5. All refunds will be made to the credit card from which the original payment was taken. However, a cheque will be issued if this cannot be done because of reasons beyond our control.
  6. Payments will be made in the currency displayed when making payment.
  7. This refund policy applies only to online payments made via www.quality-insure.
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